Return and Exchange policy FAQ
Joy Street offers free returns with a pre-paid shipping label for all returns issues within 30 days of receipt.
Frequently asked questions about returns, refunds, and exchanges:
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return. Once your request is approved, you will get a confirmation email with shipping guidelines.
- if you would like to exchange you item, please process your return and issue a new order. Once you issue both your return and exchange order, Joy Street will waive shipping and refund your shipping on your exchange order.
- Joy Street will refund your initial purchase to your original payment method upon receipt of the returns goods.
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
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